Your luggage was damaged on the flight, what to do?

If you are a fairly experienced traveler, you probably have trouble getting your luggage. Temporary delays are still somehow bearable, but the sight of your deformed suitcase, from which things tend to fall, plunges into a deep depression even optimists. What should be done first?

As a rule, airlines are very reluctant to solve the problem of travelers. Their reluctance is simply written on the faces of the managers responsible for the safety of luggage. This is the situation that happened to Nikolai from Simferopol. "I saw a pile of rubble on the conveyor belt, and I realized from the branded T-shirt that it was the contents of my suitcase. Immediately addressed to the employee who was passing at that time, who after some bickering helped to make a statement about problems with luggage. When trying to pass the application to the senior manager of the company, I was required to confirm the value of the suitcase and things with checks from the store. Naturally, I did not have checks, and the options with the courts, which I was offered, did not fit into any time frame. Apart from breaking the suitcase and messing things up, there were no problems, so I decided not to waste my energy on figuring out the relationship."

In such a situation, everyone makes an individual decision, depending on the time regulations and the seriousness of the damage. But there are standard recommendations to minimize problems.

First of all, report damage to the luggage to the responsible person of the airline. It is easy to find it by contacting the airport's help desk. In case of serious damage, be sure to fix the latter with the camera. Don't forget to make a close-up of luggage tags, tickets and boarding passes. Separately take a picture of the list of damaged things. Be careful about fixing the damage. After filing a statement, you are unlikely to be able to supplement it if you find some more.

All damaged items must be stored until the trial is completed. Carriers can compensate for your losses in a variety of ways. The most common is monetary compensation. Typically, it is about 10 euros per kilogram of spoiled things. If the company considers that the luggage was not packed carefully enough, the lawsuit will be denied, explaining your rights to appeal.

It is most reasonable to insure your luggage if you are not sure of a safe meeting with it at the point of landing. If you have insurance, there are usually no problems with getting compensation.

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